The website also provides a feed back system enabling the consumers to directly speak to the Organisation. Booking of Bharatgas has also been made available through SMS facility.
At the back end, over a decade back the distribution network operation was completely computerized, streamlining operating practices and enhancing efficiency at the distributorship level along with a professional outlook. Customer focus being a very core objective of the brand, Bharatgas constantly explores opportunities to relate to the customers.
Internally too, process the systems within the Organisation are continuously reviewed and improved to get the best output for the customers. The state of the art 49 modern filling plants demonstrate the use of technology to provide the customers the best of products and services! Bharatgas undertook an exercise for ‘Bench Marking’ the best practices, within Bharat Petroleum, the Oil Industry and global practices for adoption in the Organisation. This has certainly further improved the performance of the brand.
Knowledge being a great strength with the employees, Bharatgas looked at the opportunities of providing consultancy services in developing nations for LPG project covering setting up of the facility as well as training.
Continuous communications with the network and employees is recognized as an important means to raise the bar. A bi-monthly publication ‘Bharatgas Times”- an e-magazine promotes sharing of best practices and encourages people towards healthy competition in business and in partnering social objective programmes, thus creating a better society and upgrading the levels of the individual, both in terms of thoughts and actions.